![]() Used products are NOT accepted and will be disposed of appropriately without issuing a refund. You may also reach out to us by any method found on our Contact Us page so that our knowledgeable customer support team can help you decide which products are right for you before making a purchase. With that being said, we highly recommend researching the product that you are interested in buying before completing your purchase. This is an industry-standard across all online headshops and at brick & mortar smoke shops as well. Used Productsĭue to the nature of the devices that we sell, we cannot accept returns of any used products for both legal and hygienic reasons. Please note that CaliConnected is not responsible for any lost or missing packages. A customer service representative will then work with you to find a suitable replacement or issue a refund if the same item is no longer available. If a product arrives broken or damaged and you did not purchase package protection at checkout, be sure to send a timely email including your order number and 2-3 detailed pictures to Our warehouse team tries their best to avoid this altogether, but it does happen on occasion while the package is in transit due to the fragile nature of our products. ![]() This type of claim is not eligible for a refund and likewise, the replacement order will not be eligible for a return. Lost and missing package claims, if approved, are only eligible for a replacement order with adult signature required. Claims can also be denied if the package was signed by or handed directly to a resident at the shipping address. Lost and missing package claims are handled by management on a case-by-case basis. Lost and missing package claims will be denied if the GPS scan details of your package are confirmed as being delivered to the shipping address entered at checkout. If you opt out of CaliConnected Package Protection, please note that CaliConnected is no longer responsible for any lost or missing packages. CaliConnected Shipping Insurance is available at checkout for a low, one-time fee that is calculated by the total cost of your order. ![]() We have created a new in-house Package Protection policy to provide an unparalleled, hassle-free shipping insurance that covers any issues with your orders during transit including lost, stolen, and damaged packages. We can be contacted via any method found on our Contact Us page to begin the return process. All products must be unused and unopened. Shipping insurance is non-refundable in this instance. Restocking fees are waived for orders with Package Protection. A full refund with no restocking fee can also be issued in the form of store credit. If you changed your mind about a purchase you already received and the product has not been used, simply reach out to us and we’ll issue you a return label to send back the item for a refund (less a 15% restocking fee). We cover all shipping costs on returns and provide a label that mails your product back to our customer care team so that the item(s) can be properly inspected before restocking on our website. In order to expedite your refund, please do not “return to sender” or “refuse upon delivery,” as this will send it back to the fulfillment center. If you changed your mind while the product is in transit, please let us know and accept the package. If you’re having second thoughts and your item hasn’t shipped, we will provide a full refund for a prompt cancellation. ![]() We get it, sometimes you simply change your mind. We cover any associated shipping costs with your return, and accept all unused & unopened products for up to 10 days after the delivery date of your order. All returns are managed by CaliConnected, regardless of shipping location. If something in your order arrives broken, damaged, defective, or perhaps you just changed your mind, we are always happy to accept returns and accommodate exchanges. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |